This Service Policy (“Policy”) defines the standards, procedures, responsibilities, limitations, and service delivery framework of Fission Monster (“Company,” “we,” “us,” or “our”). This Policy applies to all clients, users, and entities (“Client,” “you,” or “your”) engaging Fission Monster for any software development, digital, AI, SaaS, or technology-related services.
This Policy is governed by and shall be interpreted in accordance with United States commercial and
professional service standards, in conjunction with applicable international laws.
By engaging our services, you acknowledge, understand, and agree to comply with this Service Policy.
1. Purpose of this Service Policy
The purpose of this Policy is to:
- Define how services are delivered
- Establish service boundaries and expectations
- Protect both the client and Fission Monster
- Ensure consistency, transparency, and professionalism
- Align with U.S. best practices for software and technology service providers
2. Scope of Services
Fission Monster provides professional services including, but not limited to:
- Website & Web Application Development
- Mobile Application Development (iOS & Android)
- SaaS & Cloud-Based Software Solutions
- UI/UX Design & Prototyping
- AI Automation, AI Agents & Chatbots
- API Development & Integrations
- DevOps, Hosting & Cloud Infrastructure
- Digital Marketing & Paid Advertising
- Maintenance, Support & Technical Consultancy
Only services explicitly stated in an approved proposal, quotation, or service agreement are included. Any service not expressly documented is excluded by default.
3. Service Engagement & Onboarding
3.1 Project Initiation
A project officially begins only after:
- Written approval of scope
- Signed agreement (if applicable)
- Receipt of required advance payment
- Completion of onboarding documentation
3.2 Authorized Communication
Clients must designate:
- A primary point of contact
- An authorized decision-maker
Fission Monster is not responsible for delays caused by unauthorized or conflicting instructions.
4. Service Delivery Model
Services may be delivered under:
- Agile methodology
- DevOps practices
- Fixed-scope or time-and-material models
- Monthly retainer or subscription-based models
The selected delivery model does not alter payment terms, ownership rules, or liability limitations.
5. Service Availability & Working Hours
- Services are delivered during standard business hours unless otherwise agreed.
- Emergency or after-hours support is subject to additional charges.
- Availability may vary based on service type, complexity, and region.
6. Service Levels & Performance
Unless explicitly stated in a Service Level Agreement (SLA):
- No guaranteed uptime, response time, or delivery date is implied
- All timelines are estimates, not warranties
- Performance is based on commercially reasonable efforts
7. Client Responsibilities
Clients are responsible for:
- Providing accurate and complete information
- Supplying required content, assets, and approvals
- Ensuring legal ownership of provided materials
- Complying with applicable laws and regulations
- Making payments on time
Failure to meet these responsibilities may result in delays, additional charges, or suspension of services.
8. Change Management & Scope Control
8.1 Scope Changes
Any request outside the approved scope constitutes a Change Request and may:
- Require revised pricing
- Extend timelines
- Require written approval
8.2 Revisions
- A limited number of revisions are included as defined in the agreement
- Excess revisions are billed at hourly rates
- Revisions do not include new features or redesigns
9. Maintenance & Support
Maintenance and support services:
- Are provided only if included in the agreement
- Do not include new feature development
- Do not cover third-party service failures
- Are subject to defined support hours and response times
10. Third-Party Dependencies
Fission Monster may utilize third-party services such as:
- Hosting providers
- APIs and integrations
- Payment gateways
- AI platforms and plugins
Fission Monster:
- Does not control third-party services
- Is not responsible for downtime, failures, or changes
- Provides guidance but no guarantees regarding third-party performance
11. Service Suspension
Fission Monster reserves the right to suspend services if:
- Payments are overdue
- The client breaches contractual terms
- Illegal or abusive activity is detected
- System integrity or security is at risk
Suspension does not waive payment obligations.
12. Termination of Services
Services may be terminated:
- With prior written notice as defined in the agreement
- Immediately for non-payment, abuse, or illegal activity
Upon termination:
- All outstanding payments remain due
- Access to systems may be revoked
- No refunds shall be issued
13. Quality Standards
Fission Monster commits to:
- Industry-standard development practices
- Skilled professionals
- Commercially reasonable quality assurance
However:
- Software is provided “as is” unless otherwise agreed
- Perfection, bug-free systems, or uninterrupted operation are not guaranteed
14. Data Handling & Security
- Data is handled in accordance with our Privacy Policy
- Clients are responsible for data backups unless otherwise agreed
- Fission Monster is not liable for data loss beyond reasonable control
15. Compliance & Legal Use
Clients must not use services for:
- Illegal activities
- Intellectual property infringement
- Malicious or harmful conduct
- Regulatory violations
Violation may result in immediate termination and legal action.
16. Limitation of Liability
To the maximum extent permitted under U.S. law:
- Liability is limited to the fees paid within the last 30–60 days
- No liability for indirect, incidental, or consequential damages
- No liability for loss of profits, business interruption, or reputational harm
17. Indemnification
Clients agree to indemnify and hold harmless Fission Monster against:
- Client-provided content claims
- Legal violations
- Third-party disputes
- Regulatory penalties
18. Force Majeure
Fission Monster is not responsible for delays or failures caused by events beyond reasonable control, including natural disasters, cyber incidents, labor disputes, or governmental actions.
19. Modifications to Services
Fission Monster reserves the right to:
- Modify service offerings
- Update processes
- Discontinue services with reasonable notice
20. No Professional Advice Disclaimer
Fission Monster does not provide legal, financial, medical, or regulatory advice. Any guidance provided is for informational purposes only.
21. Severability
If any provision is held invalid, the remaining provisions remain enforceable.
22. Entire Policy
This Service Policy forms part of the overall contractual framework and must be read in conjunction with:
- Terms & Conditions
- Privacy Policy
- Service Agreements
23. Acceptance
By engaging Fission Monster’s services, you confirm that you have read, understood, and accepted this Service Policy in full.